How does the claims process work?

We have the right worry-free package for you, whether it’s for damage to your own car or to a third party. We take responsibility for the entire process, from producing an estimate to the completed repair. You bring us your

How does the claims process work?2016-02-28T18:05:52+01:00

Can you tow or recover my vehicle?

We will be happy to tow or recover your vehicle. In some cases the costs will be met by your insurer or leasing partner. We will be happy to advise you in person.

Can you tow or recover my vehicle?2016-02-28T17:59:02+01:00

Will you provide me with a replacement vehicle?

We will provide you with a replacement vehicle where this is provided for in your agreement with your insurer. Please check your agreement with your insurer. We can also do this for you. To do so we need your claim

Will you provide me with a replacement vehicle?2016-02-28T00:31:42+01:00

How much does it cost for a replacement vehicle?

A category A replacement vehicle, such as a VW up, Toyota Aigo, Ford Ka or Renault Twingo, usually costs €25 (ex. VAT) per day. (Vehicles rented from third-party car hire companies are charged according to the car hire company’s terms

How much does it cost for a replacement vehicle?2016-02-28T00:29:55+01:00

What replacement vehicles do you have in your pool?

We currently have a VW Golf hybrid, VW e-Golf, Citroën C3, Seat Leon, Seat Arona, Ford Kuga, Audi A4, Audi A5 and an Audi Q3. We have both manual and automatic transmission vehicles. All cars are petrol vehicles (super lead-free)

What replacement vehicles do you have in your pool?2016-02-28T00:28:15+01:00

In what state should I return the replacement vehicle?

Please return the vehicle with a full tank of fuel. If the car is a little dirty following normal use, you do not need to clean it. If, however, you’ve been splashing about on an off-road adventure, then please drive

In what state should I return the replacement vehicle?2016-02-28T00:17:42+01:00

Do you use original parts for your repairs?

Quality and transparency are a cornerstone of our work. We can therefore assure you that, as a Dekra-certified specialist and member of the Eurogarant network, we always use original parts for all makes of vehicle.

Do you use original parts for your repairs?2016-02-28T00:16:12+01:00
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